KANE
Tools for your AIFREE / NO ACCOUNT

Moment Playbooks.

On-brand copy that connects with customers at 58 defining moments.

Every playbook tells your AI

  1. 01What the customer is feeling
  2. 02The worry they won't say out loud
  3. 03What the copy has to do, and what to leave out
How to add it ↓
Your AI · Moment Playbooks

Use KANE Moment Playbooks to write a delay notice for Kettlebird.

Delay notice · Stage 04 / Wait

They feel

Excited, then let down.

So they're thinking

“Are they going to keep me in the dark?”

So it says sorry first, gives the new date, and makes cancelling one tap.

Draft

Subject

Your order's running late. New date inside.

We're sorry. Your Peach is now due [new date], because [reason in one line].

If that works, you don't need to do anything. If it doesn't, you can cancel for a full refund here: [link].

Anything only you know stays in [brackets].

Checked for this moment6 / 6
How it works3 STEPS

Name the moment. Get the copy.

01Add the connector.

Once. Free. No account.

02

Name a moment.

“Our delay notice.” “The 404 page.” “A reply to a bad review.”

03

Get copy for that exact moment.

Written for what they're feeling, then checked against that moment's list.

The 58 momentsFIRST AD / LAST DAY

58 moments. Pick one.

Each one opens what the customer is feeling. Your AI gets the full playbook.

Stage 03 / Commit

Order confirmation.

The email nearly every customer opens, at the moment trust is highest. It confirms the order and backs the choice they just made.

They feel

Pleased, and trusting

So they're thinking

"Did it go through? Did I choose right?"

They want to hear
It worked, and you made a good choice
After, they think
"I made a good choice, and I know what happens next."

Add it to your AI and get this moment written in your brand's voice.

The move · Kettlebird example

What does this brand believe that makes this a good choice? Lead with that belief, paired with reassurance.

Kettlebird subject: "Good choice. Your Kettlebird is on its way." Body: "Your order is confirmed. Thanks for choosing Kettlebird. Good tea doesn't need a ceremony. It needs bubbles and a flavor you like, and you've got both coming."

Say this to your AI

“Use KANE Moment Playbooks to write our order confirmation.”

Add it to your AIONE TIME

Add it once. Use it in any chat.

https://thinkkane.com/moment-playbooks/mcp

In Claude

  1. 01Copy the URL above.
  2. 02In Claude, click Customize in the left sidebar, then Connectors at the top.
  3. 03Click "+ Add" at the top right, then "Add custom connector."
  4. 04Name it KANE Moment Playbooks, paste the URL, and click Continue.
  5. 05Leave it on "No sign-in" and click Add.

In ChatGPT

  1. 01Copy the URL above.
  2. 02In ChatGPT, open Settings, then Plugins.
  3. 03Click "Add" at the top right, then "Add MCP server."
  4. 04Name it KANE Moment Playbooks.
  5. 05Next to Type, click "Streamable HTTP."
  6. 06Paste the URL in the URL box. Leave everything else blank.
  7. 07Click Save.

Then say: “Use KANE Moment Playbooks to write our shipping confirmation.”

Want all 58 written for your brand?

That's Customer Moments in KANE Brain →